Return & Refunds Policy

At Zoe Synth, we strive to provide high-quality products and excellent customer service. If you receive a damaged or defective item, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted only for damaged or defective items.
• You must notify us within 48 hours of receiving the product.
• The item must be unused, in its original packaging, and in the same condition as received.

2. Return Process

• To initiate a return, contact our support team with your order details and clear photos of the damaged or defective item.
• Once approved, our team will arrange for the item to be picked up.
• The returned item will be inspected, and if eligible, a refund will be processed.

3. Refund Policy

• Refunds will be issued in cash at the time of pickup or upon confirmation of the returned item.
• We do not offer exchanges or replacements at this time.
• Refunds apply only to items that meet the return eligibility criteria.
  
  

We appreciate your understanding and cooperation. If you have any questions, feel free to contact our support team at [email protected].